Refund policy

Returns & Refund Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at lasdecor0@gmail.com. Please note that returns must be requested by email or through another form of contact before the item is sent to the following return address:

Westerfeldstr.70a , Bielefeld, Germany

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at lasdecor0@gmail.com at any time.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you received. Once the return has been accepted, you can purchase the desired item separately.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, if your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days without giving any reason.

As described above, the item must be in the same condition in which you received it, unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at lasdecor0@gmail.com.